![]() Monitor personal performance relative to defined department performance targets.They will listen to clients to understand the reason for their call, address all questions or concerns, and provide an accurate and efficient response. The service representative may handle a high volume of inbound and/or outbound calls and should seek to create a positive experience for each caller. The Call Center Representative is responsible to provide outstanding call center service to our participants by answering questions, handling feedback concerns, and troubleshooting problems with our products and services within the finance industry. ![]()
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